Privacy Policy

Last updated: June 16, 2026

1. Introduction

Yulin Innovations Pte Ltd ("Company", "we", "us", or "our") operates the Folo mobile application (the "App") and the website foloapp.live (the "Website"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our App and Website. By using Folo, you agree to the practices outlined in this document.

2. Information We Collect

2.1 Information You Provide

Account Details: Name, phone number, email address, date of birth, gender, and profile photo.
Profile Data: Bio, interests, preferred languages, and your city or region.
Verification Data: Selfie images or identity documents submitted for profile verification.
Payment Data: Transaction records processed via third-party payment providers. We do not store complete payment card information on our servers.

2.2 Information Collected Automatically

Device Data: Device type, operating system, unique device identifiers, IP address, browser type, and mobile network details.
Usage Data: Features accessed, session duration, call duration (not call content), in-app activity, and navigation patterns.
Location Data: Approximate location derived from your IP address, or precise location via GPS if you grant permission, to support features such as nearby discovery.
Cookies and Similar Technologies: We use cookies, pixels, and analytics tools to improve your experience and gather aggregate statistics.

2.3 Information from Other Sources

If you register using a third-party social account, we may receive your name, email address, and profile picture from that service.
Analytics and advertising partners may provide us with aggregated or de-identified data in accordance with their own privacy policies.

3. How We Use Your Information

We process the information we collect for the following purposes:

To create, manage, and secure your Folo account.
To connect you with other users based on shared interests, language preferences, and location.
To provide and operate video calling, voice calling, and messaging services.
To verify user identity and prevent fraudulent or fake accounts.
To moderate content and enforce our Community Guidelines through a combination of automated tools and human review.
To personalise your experience and suggest relevant connections.
To process in-app purchases, virtual gifts, and related transactions.
To send notifications about product updates, promotions, and important account-related information.
To analyse usage trends, diagnose technical issues, and develop new features.
To comply with applicable laws and respond to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following situations:

With Other Users: Your display name, profile photo, bio, and language preferences are visible to users you interact with. Your phone number and email address are never displayed publicly.
With Service Providers: We work with third-party vendors for server hosting, payment processing, analytics, customer support, and content moderation. These providers are bound by contractual obligations to protect your data.
For Legal Reasons: We may disclose information where required by law, regulation, legal process, or enforceable government request.
For Safety: We may share information to investigate potential violations of our Terms, protect user safety, detect fraud, or address security vulnerabilities.
In Business Transfers: If the Company undergoes a merger, acquisition, or asset sale, user data may be included among the transferred assets.

5. Data Storage and Security

Your data is stored on secure servers managed by reputable cloud infrastructure providers. We apply industry-standard security practices including encryption during transmission (TLS/SSL), encryption of stored data, access controls, and periodic security assessments. No electronic storage or transmission method is completely secure, and we cannot guarantee absolute protection against all threats.

6. Data Retention

We keep your personal information for as long as your account remains active or as needed to deliver our services. Following account deletion, we may retain certain records for a limited period to satisfy legal obligations, resolve disputes, or enforce our agreements. Voice and video call content is processed in real time for moderation purposes and is not stored permanently on our systems.

7. Your Rights

Depending on where you live, you may be entitled to the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct inaccurate or incomplete records.
Deletion: Request that we delete your personal data, subject to certain legal exceptions.
Portability: Receive your data in a commonly used, machine-readable format.
Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
Marketing Opt-Out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, contact us at info@foloapp.live.

8. Children's Privacy

Folo is designed for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account or submitted personal data, we will promptly delete that information. If you believe a person under 18 has used Folo, please notify us at info@foloapp.live.

9. Third-Party Links and Services

Folo may contain links to external websites, services, or advertisements operated by third parties. We have no control over and assume no responsibility for the privacy practices of these external parties. We recommend reviewing their privacy policies before sharing any personal information.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we will notify you through the App or by email. Your continued use of Folo after any changes indicates your acceptance of the revised policy.

11. Grievance Officer

In compliance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are as follows:

Grievance Officer
Yulin Innovations Pte Ltd
Email: info@foloapp.live
Response Time: Within 24 hours of receiving a complaint.

12. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

Yulin Innovations Pte Ltd
Email: info@foloapp.live
Website: foloapp.live